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Thread: E-3 to service centre in India

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    Nov 2007
    Delhi, India
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    Default E-3 to service centre in India

    My E-3 was giving back focus with all four of my lenses. I sent it to Creative Peripherals, Mumbai, the authorised Olympus service centre in India, and it came back after three weeks, on 8 November 2016. The problem persisted.

    The Creative Peripherals engineer, Mathew Dass, wrote on 22 November, "if you are not satisfied Please send the camera we will check and solve the problem." I asked him, more than once, "What can you do to fix this back focus problem which you failed to do when you had my camera?" No response.

    Finally I sent the attached photo and said "I had focussed on one eye of the child. Please tell me if the child's eyes are sharp or the garment of the man."

    On Tuesday 06 December 2016 02:08 PM, Mathew Dass wrote:
    "As per your attachment I can see little minor back focus problem rest the picture is clear.
    "As per your mail this is the best which I could do nothing more can be done as it is your old model."

    Of what value is "rest the picture is clear" if the subject is not in focus? Why do cameras and lenses have arrangements to adjust focus?

    Here we see the mark of the irresponsible workman. Describe the defect as "little minor" or of no consequence. Second, repeatedly bring up "old model", as if old equipment cannot be repaired or adjusted. Third, implicitly contradict your own statement that you will "check and solve the problem."
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    Mukul Dube E-3, ZD 14-54, ZD 35, ZD 25, ZD 18-180, FL-36, ME-1, Bower SFD 926o; Sony A7 with kit zoom and 24, 35, 50, 55, 85 and 105 manual Nikkors Flickr

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